1. Pursuant to art. 64 and following of the Dlgs. n. 206/2005. If the customer is a consumer ,that is a physical person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to the PLANET SOFT di Zanatta Valentina  a reference to VAT number. The costumer has the right to withdraw from the purchase contract for any reason, without any penalty within 14 working days and without prejudice to what is indicating in the following point 3. This right is reserved exclusively to natural persons (consumers), so it cannot be exercising by legal persons and by natural persons acting for purposes related to their professional activity.

2. To exercise this right, the customer must send an email to [email protected] a withdrawal request in which it will be necessary to indicate the bank details necessary to return the sums paid followed by registered mail.

In addition, the package containing the goods must be sending to PLANET SOFT di Zanatta Valentina Via Europa 63 - 35015 Galliera Veneta (PD) within 10 days from the email.

3. The right of withdrawal is subject to the following unavoidable conditions:

• The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, pillows, mattresses, etc. ...);

• The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). To limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly onto the original packaging of the product should be avoiding;

• the shipping costs related to the return of the goods are charged to the customer (Note: in case of return of goods, we suggest the use of an express courier of your trust in order to take advantage of the shipping traceability service and the additional shipping insurance service in the case of particularly high value goods);

• The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;

• In case of damage to the goods during transport, PLANET SOFT di Zanatta Valentina will inform the Customer of the event (within 5 working days from receipt of the goods in their warehouses), to allow them to promptly report their complaint to the courier chosen by him and obtain the reimbursement of the value of the asset (if insured). In this case, the product will be making available to the customer for his return, simultaneously canceling the request for withdrawal;

• PLANET SOFT di Zanatta Valentina is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.

4. Without prejudice to any restoration costs for damages established to the original packaging, PLANET SOFT di Zanatta Valentina will reimburse the customer the amount already paid (excluding shipping costs), within 14 days from the return of the goods, by canceling the amount charged to the credit card or by bank transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the reimbursement (IBAN code of the person who made the purchase).

5. The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its content), in cases where PLANET SOFT di Zanatta Valentina company ascertains:

• Failure to send the e-mail with which the customer informs to withdraw from the purchase;

• Lack of external packaging and / or original internal packaging;

• The absence of integral elements of the product (accessories, cables, manuals, parts) or anomalies to the product itself;

• Damage to the product for reasons other than transport.

In case of forfeiture of the right of withdrawal, PLANET SOFT di Zanatta Valentina a will return the purchased good to the sender, charging the same shipping costs.

Only upon receipt of the goods that meets all the required requirements, PLANET SOFT di Zanatta Valentina will make a bank transfer

6. For shipments outside Italy, € 30 will be charged for those who refuse the package and then return it directly to the courier, without contacting us.

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